Sea-Level Accountability Portal (SLAP) Overview

Driving Growth and Operational Excellence thru Education and Continual Accountability.

1. We will enable you to:

  • Create an Annual Strategic Operations Plan
  • Leverage your RMM and PSA tools to drive down costs
  • Manage the engineers and incent behaviors
  • Create and document effective day to day policies and procedures
  • Identify & measure Key Performance Indicators
  • Understand your financial metrics
  • Ease the burden on accounting
  • …and most importantly, relieve your MSP owner of daily operational overload to free them for strategic selling.

 

2. Driving Growth and Operational Excellence

Sea-Level Operations has already added a private solution set to your account to help you excel in operations!

qjjpgl0qhu9wuw8nc1s4The solution set consist of

  • Academy Courses: 87 courses available each in 5 Phases
  • Academy Roadmap: MSP Business Building Scorecard
  • Academy Resources: 200+ templates and supporting materials
  • Academy Live Training: weekly coaching calls
  • This private solution set is available to you for unlimited team members based on your Sea-Level Operations membership.
  • No additional MSPlatform fees applies.

This private solution set is available to you for unlimited team members based on your Sea-Level Operations membership. No additional MSPlatform fees applies.

 

3. Assignments and homework

The coach is going to make courses available to you and assign them to you personally. You can access your assignments on the Academy > My Assignment section of the MSPlatform

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You can expect two hours of homework between each coaching sessions

 

4. The 5 Phases

Your Sea-Level Executive Coach will work with you on each recurring call to guide you through each of Sea-Level’s five key phases of Operational Development.

1. Sea-Level Training on Templates and Concepts
2. Template Customization to Your Business
3. Staff Training on the New Policies and Processes
4. Implementation of the New Operational Task
5. Follow Up / Inspect what you Expect

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The courses are divided to the specific phases and the coach will give you access to the materials.

5. Accessing Materials

Your coach will manually give you access to the different materials during your progress.

You might request access to a new Course or to the Next Phase as you reach an Accountability Check Point. 

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6. MSP Business Building Scorecard

We are using the MSP Business Building Scorecard to assign courses and track progress over the 87 different excellence areas.

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The Scorecard will show the individual assignments and also the completion of the courses. The tool can be accessed on the Academy > Roadmap menu.

7. What to do next?

Thanks for taking your time and go through this quick walkthrough. You are going to go through the functions, features and content with your coach during your next call. You can use the Help menu to replay this sequence or get additional materials how to leverage the platform.